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Defining IT success through the service catalog

a practical guide about the positioning, design and deployment of an actionable catalog of IT Services

Defining IT success through the service catalog - Troy  DuMoulin - ISBN: 9789401801164
Prijs: € 48,34 (onder voorbehoud)
Beschikbaarheid: Uitverkocht (U kunt dit boek niet meer bestellen)
Mediatype: E-book (22-02-2017)
Genre: Management algemeen
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The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: * Services are made standard and rational, leading to lower costs and increased service availability * Standard 'service products' enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning * Controls over consumption of services are enhanced * The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects


Titel: Defining IT success through the service catalog
auteur: Troy DuMoulin
Mediatype: E-book
Taal: Engels
Druk: Heruitgave
Aantal pagina's: 116
Uitgever: Van Haren Publishing
Publicatiedatum: 2017-02-22
NUR: Management algemeen
ISBN/ISBN13: 9789401801164
Intern nummer: 38342277