i. Acknowledgements ii. Editors Profile iii. List of Contributors iv. List of Contents v. List of Figures Chapter 1 - Introduction Babak Akhgar, David Waddington, and Andrew Staniforth Part I: Human Factors and Recommendations for Best Practice Chapter 2 - Human Factors in Crisis, Disaster and Emergency: Some Policy Im-plications and Lessons of Effective Communication Kerry McSeveny and David Waddington Chapter 3 - Crisis Management, Social Media and Smart Devices Eric Stern Chapter 4 - Case Studies in Crisis Communication: Some Pointers to Best Practice Kerry McSeveny and David Waddington Part II: Technological Design and Development of ATHENA Chapter 5 - Best Practices in the Design of a Citizen-Focused Crisis Management Platform Simon Andrews Chapter 6 - Analyzing Crowd-Sourced Information and Social Media for Crisis Management Simon Andrews, Tony Day, Konstantinos Domdouzis, Laurence Hirsch, Raluca Lefticaru, and Constantinos Orphanides Chapter 7 - The Athena Mobile Application Chi Bahk, Lucas Baptista, Carly Winokur, Robin Colodzin, and Konstantinos Domdouzis Chapter 8 - Standardization to Deal with Multi-lingual Information in Social Me-dia During Large-scale Crisis Situations Kellyn Rein, Ravi Coote, Lukas Sikorski, and Ulrich Schade Chapter 9 - Cloud-based Intelligence Acquisition and Processing for Crisis Man-agement Patrick de Oude, Gregor Pavlin, Thomas Quillinan, Julij Jeraj, and Abdelhaq Abouhafc Part III: Salient Legal Considerations Chapter 10 - The Relevant Legal Framework Alison Lyle Chapter 11 - Legal Considerations Relating to the Police Use of Social Media Fraser Sampson and Alison Lyle Part IV: Testing and Evaluating the ATHENA System Chapter 12 - Preliminary ATHENA Case Studies: Test-bed Development and De-livery Julij Jeraj, Andrej Fink, Alison Lyle, Tony Day, and Kevin Blair Chapter 13 - The Final Athena Test Case: West Yorkshire Police Training and Development Centre, Wakefield (UK), September 2016 Alison Lyle, Tony Day, and Kerry McSeveny Chapter 14- Concluding remarks Babak Akhgar and David Waddington

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