Organizing IT for excellence in 21st century distributed environments

Few organizations are achieving their goals for reliability, availability, and serviceability in distributed environments–and the obstacles aren't technical, they're organizational. How does one structure an IT organization to succeed with today's tools and architectures? IT Organization: Building a World-Class Infrastructure delivers realistic, specific answers that draw upon the experiences of more than 40 leading companies. You'll discover how to:

• Design your organization to deliver "any data, anywhere, anytime"
• Combine mainframe-class discipline with 21st century flexibility
• Treat your network like you treat your data center
• Organize around business-critical support functions instead of trendy technologies
• Establish standards without imposing rigidity -- and achieve discipline without bureaucracy
• Overcome the myths that prevent IT organizations from succeeding

Harris Kern and his colleagues have built a worldwide reputation for evaluating IT organizations and identifying solutions -- fast. This concise, to-the-point book will help you do the same. Here are the right questions to ask, specific "people and process" techniques that work, sample SLAs and internal support agreements -- everything you need to make change happen, now!