1.1 Why Should I Study Information Systems?

1.2 Overview of Computer–Based Information Systems

1.3 How Does IT Impact Organizations?

1.4 Importance of Information Systems to Society

Chapter 2 Organizational Strategy, Competitive Advantage, and Information Systems

2.1 Business Processes

2.2 Business process reengineering and business process management

2.3   Business Pressures, Organizational Responses, and Information Technology Support

2.4   Competitive Advantage and Strategic Information Systems

2.5   Business – Information Technology Alignment

Chapter 3 Ethics and Privacy

3.1 Ethical Issues

3.2 Privacy

Chapter 4 Information Security

4.1 Introduction to Information Security

4.2 Unintentional Threats to Information Systems

4.3 Deliberate Threats to Information Systems

4.4 What Organizations Are Doing to Protect Information Resources

4.5 Information Security Controls

Chapter 5 Data and Knowledge Management

5.1 Managing Data

5.2 The Database Approach

5.3 Database Management Systems

5.4 Data Warehousing

                5.5 Knowledge Management

Chapter 6 Networks

                6.1 What Is a Computer Network?

                6.2 Network Fundamentals

                6.3 The Internet and the World Wide Web

                6.4 Network Applications

Chapter 7 E–Business and E–Commerce

                7.1 Overview of E–Business and E–Commerce

                7.2 Business–to–Consumer (B2C) Electronic Commerce

                7.3 Business–to–Business (B2B) Electronic Commerce

                7.4 Electronic Payments

                7.5 Ethical and Legal Issues in E–Business

Chapter 8 Wireless, Mobile Computing, and Mobile Commerce

                8.1 Wireless Technologies

                8.2 Wireless Computer Networks and Internet Access

                8.3 Mobile Computing and Mobile Commerce

                8.4 Pervasive Computing

                8.5 Wireless Security

Chapter 9 Web 2.0 and Social Networks

9.1 Web 2.0 Underlying Technologies

9.2 Web 2.0 Applications

9.3 Categories of Web 2.0 Sites

Chapter 10 Information Systems within the Organization

                10.1 Transaction Processing Systems

                10.2 Functional Area Information Systems

                10.3 Enterprise Resource Planning Systems

                10.4 Reports

Chapter 11 Customer Relationship Management and Supply Chain Management

                11.1 Defining Customer Relationship Management

                11.2 Operational Customer Relationship Management Systems

                11.3 Analytical Customer Relationship Management Systems

                11.4 Other Types of Customer Relationship Management Systems

                11.5 Supply Chains

                11.6 Supply Chain Management

                11.7 Information Technology Support for Supply Chain Management

Chapter 12 Business Intelligence

                12.1 Managers and Decision Making

                12.2 What Is Business Intelligence?

                12.3 Business Intelligence Applications for Data Analysis

                12.4 Business Intelligence Applications for Presenting Results

                12.5 Business Intelligence in Action: Corporate Performance Management

Chapter 13 Acquiring Information Systems and Applications

                13.1 Planning for and Justifying IT Applications

                13.2 Strategies for Acquiring IT Applications

                13.3 The Traditional Systems Development Life Cycle

                13.4 Alternative Methods and Tools for Systems Development

                13.5 Vendor and Software Selection

Technology Guide 1 Hardware

TG 1.1   Introduction

TG 1.2 Strategic Hardware Issues

TG 1.3 Computer Hierarchy

TG 1.4 Input and Output Technologies

TG 1.5 The Central Processing Unit

 Technology Guide 2 Software.

TG 2.1 Introduction to Software

TG 2.2 Software Issues

TG 2.3 Systems Software

TG 2.4 Application Software

Technology Guide 3 Emerging Types of Enterprise Computing

                TG 3.1   Introduction

                TG 3.2 Server Farms

                TG 3.3 Virtualization

                TG 3.4 Grid Computing

                TG 3.5 Utility Computing

                TG 3.6 Cloud Computing

                TG 3.7   Emerging Software Trends

Technology Guide 4 Intelligent Systems

TG4.1 Introduction to Intelligent Systems

TG4.2 Expert Systems

TG4.3 Neural Networks

TG4.4 Fuzzy Logic

TG4.5 Genetic Algorithms

TG4.6 Intelligent Agents

Technology Guide 5 Protecting Your Information Assets

                TG 5.1 Introduction

                TG 5.2 Behavioral Actions to Protect Your Information Assets

                TG 5.3 Computer–Based Actions to Protect Your Information Assets

Glossary.

Index.