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Understanding Reference Transactions

Transforming An Art Into A Science

Understanding Reference Transactions - Richardson, John V., Jr.; Saxton, Matthew L. - ISBN: 9780125877800
Prijs: € 118,45
Levertijd: 12 tot 15 werkdagen
Bindwijze: Boek, Gebonden
Genre: Boekwetenschappen
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Provides an analysis of the question-answering process. This book encompasses a review of the research literature. It offers a systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from various studies.


Titel: Understanding Reference Transactions
auteur: Richardson, John V., Jr.; Saxton, Matthew L.
Mediatype: Boek
Bindwijze: Gebonden
Taal: Engels
Aantal pagina's: 232
Uitgever: Emerald Publishing Limited
Plaats van publicatie: 03
NUR: Boekwetenschappen
Afmetingen: 229 x 152 x 17
Gewicht: 513 gr
ISBN/ISBN13: 0125877803
ISBN/ISBN13: 9780125877800
Intern nummer: 1978861


" important addition to the literature examining reference services in general and to the study of the reference transactions process in particular... The monograph's usefulness is enhanced by the clear overview of earlier assessments of reference transactions and services. The book also summarizes the many challenges that still exist in conducting reliable research in this problematic area... this volume is a positive contribution to our understanding of the reference transaction process, the challenges of observing and evaluating these processes, and the importance of continuing research in this are... Recommended reading for all reference service practitioners and researchers, both for the readily available insights as well as a valuable addition to those interested in further evaluation and research in the area."

"This is an excellent reference resource. The instruments featured in the appendix are particularly useful in measuring patron satisfaction. Variable data, also part of the appendix, is a great tool for predicting individual library reference request outcomes and can be used to improve or maintain the delivery of quality service."


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