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A Handbook For Measuring The Costs And Quality Of Access To Justice

A Handbook For Measuring The Costs And Quality Of Access To Justice - Gramatikov, Martin/ Barendrecht, Maurits/ Klaming, Laura/ Verdonschot, Jin Ho - ISBN: 9789046603123
Prijs: € 20,00 (onder voorbehoud)
Beschikbaarheid: 4-6 werkdagen
Bindwijze: Boek, Paperback (01-01-2010)
Genre: Criminologie
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Beschrijving

In this Handbook the reader finds practical information on the use of a methodology for measuring the cost and quality of paths to justice from the perspective of users. How do clients of justice systems like the way they can voice their needs and concerns? Do they feel they received sufficient information about the procedure? Do they think the outcome was fair and did it help to solve their problem? Do they think the procedure was value for money? How much time did they spend? This methodology aims to provide answers to such questions so that citizens using the justice system can voice their needs and providers of justice services can improve their processes.

Details

Titel: A Handbook For Measuring The Costs And Quality Of Access To Justice
auteur: Gramatikov, Martin/ Barendrecht, Maurits/ Klaming, Laura/ Verdonschot, Jin Ho
Mediatype: Boek
Bindwijze: Paperback
Taal: Engels
Druk: 1
Aantal pagina's: 94
Uitgever: Maklu Uitgevers N.V.
Publicatiedatum: 01-01-2010
NUR: Criminologie
Afmetingen: 228 x 165 x 6
Gewicht: 181 gr
ISBN/ISBN13: 9789046603123
Intern nummer: 14127524

Extra informatie

A Handbook for measuring the costs and quality of access to justice

Recensie

Over het boek:
In this Handbook the reader finds practical information on the use of a methodology for measuring the cost and quality of paths to justice from the perspective of users. How do clients of justice systems like the way they can voice their needs and concerns? Do they feel they received sufficient information about the procedure? Do they think the outcome was fair and did it help to solve their problem? Do they think the procedure was value for money? How much time did they spend? This methodology aims to provide answers to such questions so that citizens using the justice system can voice their needs and providers of justice services can improve their processes.

Over de auteur(s):
This handbook is developed by the Tilburg Institute for InterdisciplinaryStudies of Civil Law and Conflict Resolution Systems with support from the Hague Institute for Internationalisation of Law, Tilburg University and Utrecht University.

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