This book covers the new EDPM CSEC syllabus to be taught from September 2011. It introduces computing fundamentals, electronic communication and keyboarding techniques before teaching the Microsoft Office (2003 - 2010) skills required by the course. Next, students are shown several aspects of document preparation, complete with sample documents. After covering document management and ethics, it gives SBA tips and exam papers (with answers included on the CD). Exercises and summaries are found at the end of each chapter. The accompanying CD-ROM is packed with material including interactive revision questions, PowerPoint presentations, tutorial videos, exercise files and a comprehensive glossary.