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People Analytics

How Social Sensing Technology Will Transform Business And What It Tells Us About The Future Of Work

People Analytics - Waber, Ben - ISBN: 9780133158311
Prijs: € 41,20
Levertijd: 3 tot 5 werkdagen
Bindwijze: Boek, Gebonden
Genre: Management algemeen
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Beschrijving

Discover Hidden Social Patterns Within Your Company--and Supercharge Both Performance and Employee Satisfaction

“…a watershed book in advancing the understanding of human dynamics.”
—Michael Arena, Head of Global Talent & Organization Capability, General Motors

“…Waber convincingly shatters orthodoxies of team and workplace design. A must-read.”
—Scott Anthony, Managing Partner, Innosight, and author of The Little Black Book of Innovation

“…[Waber] provides numerous examples to illustrate how social analytics could help transform business operating practices in the future. It’s a fascinating area of study.”
—Paul Mascarenas, Chief Technical Officer, Ford Motor Company

“Ben Waber follows a new trail of ‘digital breadcrumbs’ to see the world with fresh perspective...A fascinating read.”
—Sherry Turkle, Professor, MIT, and author of Alone Together: Why We Expect More of Technology and Less from Each Other

We’ve always used data to help identify what workplace behaviors make people effective. But this data has always been subjective, biased, and limited in scale. Cutting-edge social sensor technologies open up a world of new possibilities, allowing you to identify hidden social patterns within your organization—and make subtle, unobtrusive adjustments that lead to large, measurable improvements.

People Analytics will help you discover how your people really work, collaborate, and innovate, so you can help them do it more successfully. It will help you uncover sources of creativity and expertise you never knew you had. And it can help you optimize everything from customer service and marketing to R&D and M&A.

MIT Media Lab innovator Ben Waber shows how new sensors and “big data” analytics can help you gain an unprecedented understanding of how your people work and actionable insights for building a more effective, productive, and positive organization.

Through cutting-edge examples, Waber demonstrates how you can use these technologies to optimize everything from call center performance to sick-day policies. Most remarkable of all, you’ll learn how to accurately measure (and effectively address) “subjective” success factors…from culture to creativity.

• Measure the informal interactions that are crucial to long-term success
• Recognize emerging problems before they derail teams, projects, or mergers
• Systematically improve the effectiveness of in-person and electronic communication
• Discover who your “internal experts” really are
• Identify surprising hidden sources of creativity and innovation
• Get fine-grained data for better nuts-and-bolts HR decision-making
• Enhance employee performance—and reduce employee stress at the same time

Details

Titel: People Analytics
auteur: Waber, Ben
Mediatype: Boek
Bindwijze: Gebonden
Taal: Engels
Druk: 1
Aantal pagina's: 240
Uitgever: Pearson Education (us)
Plaats van publicatie: 01
NUR: Management algemeen
Afmetingen: 231 x 159 x 20
Gewicht: 462 gr
ISBN/ISBN13: 9780133158311
Intern nummer: 23923043

Biografie (woord)

Ben Waber is President and CEO of Sociometric Solutions, a management services firm that uses social sensing technology. He is also a visiting scientist at the MIT Media Lab, where he received his Ph.D. He was previously Senior Researcher at Harvard Business School.

Waber’s work has been featured in Wired, the New York Times, on NPR, and he has given invited talks at Google, EMC, and Samsung. His research was selected for the Harvard Business Review ’s List of Breakthrough Ideas and the Technology Review’s Top 10 Emerging Technologies.

Inhoudsopgave

Preface     xix
Chapter 1  Sensible Organizations: Sensors, Big Data, and Quantifying the Unquantifiable     1
Telescopes, Microscopes, and “Socioscopes”     4
Unbiased?     6
Digital Breadcrumbs     7
“Socioscope”     8
Enter the Badge     14
Big Data = Big Brother?     17
Trust and Transparency     20

Chapter 2  Evolution, History, and Social Behavior: Our Wandering Road to the Modern Corporation     21
Back to the Future     22
In the Shadow of Man     22
You Say “Groups,” I Say “Organizations”     26
Individual < Tribe < City-State     28
Do as the Romans Do     30
Talkin’ ‘Bout a Revolution     31
New Information, New Communication     35
The Organization of Today     37
(In)formal Processes     39
Informally Important     48
The Social Network     50
Organizing the Path Ahead     55

Chapter 3  The Water Cooler Effect: Why a Friendly Chat Is the Most Important Part of the Work Day     57
Talk Your Ear Off     58
Cohesion versus Diversity     59
Blue-Collar versus White-Collar Water Coolers     70
Banking on Change     71
Peanut Butter Jelly Time     74
Break Value     77

Chapter 4  The Death of Distance? Measuring the Power of Proximity     89
So, Should I Stay at Home and Work in My Pajamas?     92
Co-Located Offices: The Gold Standard?     96
More Than a Tape Measure     100
Distance Makes the Heart Grow Fonder?     102
Long Table, Short Table     104
So, Where Should I Sit?     106

Chapter 5  I’m the Expert: Why Connections Are More Important Than Test Scores     109
The (Electric) General     114
The IT Firm Study     115
IT Firm Study Results     116
Expert Puzzle     117
Being an Expert Expert     118

Chapter 6  You Look Like the Creative Type: The Importance of a Diverse Network     123
Cartoon Wars     125
Lessons from South Park: The Roots of Creativity     130

Chapter 7  Tough It Out versus Stay at Home: Modeling Disease Spread Through Face-to-Face Conversations     137
Corporate Epidemiology     140

Chapter 8  Why We Waste $1,200,000,000,000 a Year: Mergers and Acquisitions, Corporate Culture, and Communication     151
I’ll Call, and Raise     152
Fixing the Problem     155

Chapter 9  Attach Bolt “A” to Plank “Q”: Matching Formal Dependencies with Informal Networks     161
Big Projects, Big Problems     164
Congruence, Distance, and Software     169
Don’t Fall into the Gap     171
Keeping in Contact     174

Chapter 10  The Future of Organizations: How People Analytics Will Transform Work     177
Badges, Badges Everywhere?     179
Moving Toward the People Analytics System     181
Augmented Social Reality     188
All Around the World     189
The Next Big Thing     192

Chapter 11  Where We Go from Here: Face-to-Face Interaction, New Collaboration Tools, and Going Back to the Future     193
Back to the Future 2     200

Endnotes     203
Index     207


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